Title Parent Complaint Procedures
Title Programs Complaint Procedure
Purpose
To provide a clear and fair process for receiving, investigating, and resolving complaints regarding the implementation of federal Title programs under the Elementary and Secondary Education Act (ESEA), as amended by ESSA, including but not limited to:
- Title I, Part A – Improving Basic Programs
- Title II, Part A – Supporting Effective Instruction
- Title III – Language Instruction for English Learners
- Title IV, Part A – Student Support and Academic Enrichment
- Equitable Services for Non-Public Schools
Who May File a Complaint
Complaints may be submitted by:
- Parents or guardians
- District employees
- Non-public school officials
- Community members
- Organizations
What Constitutes a Complaint
A complaint must:
- Be written and signed
- Include a clear statement of the alleged violation(s) of a federal requirement under ESEA
- Provide facts or documentation supporting the allegation(s)
- Include the complainant’s name, contact information, and relationship to the program
Step 1: Submit a Written Complaint to the Federal Programs Coordinator
Complaints must be submitted in writing to:
Federal Programs Coordinator
Amy Gaston
PO Box 156
Marion Center, PA 15759
Step 2: Acknowledgment of Receipt
The Federal Programs Coordinator will acknowledge receipt of the complaint in writing within 5 business days.
Step 3: Investigation and Resolution
The district will:
- Investigate the complaint promptly (including gathering additional information if needed)
- Offer the opportunity for a meeting or phone call with the complainant
- Issue a written resolution decision within 30 calendar days of receiving the complaint
The decision will include:
- Summary of findings
- Statement of corrective actions (if applicable)
- Notice of the right to appeal
Step 4: Right to Appeal to the State Education Agency (SEA)
If the complainant is not satisfied with the district’s resolution, they may appeal to:
Pennsylvania Department of Education (PDE)
Division of Federal Programs
333 Market Street
Harrisburg, PA 17126
Phone: (717) 783-6548
Appeals must be filed within 30 calendar days of the district’s decision.